Privacy Policy

Last updated: 19 March 2026

1. Data Controller

Pewter & Promises, located at 14 Priory Close, Chichester, West Sussex, PO19 1QR, is the data controller responsible for the personal data collected through this website. For any enquiries regarding your data, please contact us at enquiries@pewter-and-promises.co.uk or call +44 1243 876 214.

2. Collection of Personal Data

We collect personal data that you voluntarily provide when you interact with our Website. This may include:

Your first name, email address and telephone number (submitted via the order form).
Details of the guide or material you have selected.
Technical data such as your IP address, browser type and operating system, collected automatically when you visit the Website.

3. Purposes of Processing

We process your personal data for the following purposes:

To fulfil your order and deliver the requested educational materials.
To communicate with you regarding your order, including confirmations and follow-up enquiries.
To improve the functionality and content of our Website.
To comply with our legal obligations under applicable law.

The legal bases for processing are the performance of a contract (when you place an order), your consent (where applicable) and our legitimate interests in operating and improving the Website.

4. Cookies

Our Website may use essential cookies to ensure the proper functioning of the site. These cookies do not collect personal data for marketing purposes. We do not use third-party tracking or advertising cookies. By continuing to use the Website, you consent to the use of essential cookies as described above.

5. Sharing Data with Third Parties

We do not sell, rent or trade your personal data. We may share your information with trusted third-party service providers solely for the purpose of order fulfilment and payment processing. Any such providers are contractually required to handle your data securely and in compliance with applicable data protection legislation.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. While we take reasonable precautions, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access — you may request a copy of the personal data we hold about you.
Right to rectification — you may request that we correct any inaccurate or incomplete data.
Right to erasure — you may request the deletion of your personal data, subject to legal retention requirements.
Right to restriction of processing — you may request that we limit the processing of your data in certain circumstances.
Right to data portability — you may request your data in a structured, commonly used and machine-readable format.
Right to object — you may object to the processing of your personal data where it is based on legitimate interests.

To exercise any of these rights, please contact us at enquiries@pewter-and-promises.co.uk. We will respond to your request within one calendar month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Contact Regarding Your Data

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please write to us at our registered address or send an email to enquiries@pewter-and-promises.co.uk.

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